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M&S Working Day and Night to Contain Cyber Attack and Protect Customer Data

Date: 02-may-2025 | By: Nuztrend Team

M&S Working Day and Night to Contain Cyber Attack and Protect Customer Data

On May 2, 2025, British retail giant Marks & Spencer (M&S) confirmed it is battling a significant cyber attack, prompting urgent around-the-clock action to protect sensitive customer and company data. The breach, believed to have affected internal IT infrastructure, has not yet led to confirmed customer data loss, but investigations are ongoing.

M&S Responds With Full-Scale Security Measures

In an official statement, M&S said its cybersecurity and IT teams have been "working day and night" since the breach was detected. The company emphasized that customer trust and data protection remain its top priorities. External cybersecurity experts have been called in to assist with digital forensics and mitigation efforts.

“We are treating this matter with the utmost urgency,” an M&S spokesperson said. “Our priority is to understand the scope of the attack and secure all systems as quickly and safely as possible.”

Customer Accounts Not Yet Confirmed as Breached

While the retailer has yet to confirm if personal customer data has been compromised, precautionary steps have been initiated. Customers are being urged to reset their online account passwords and stay alert for suspicious activity or phishing attempts.

  • Temporary suspension of select online services
  • Real-time system monitoring across all endpoints
  • Two-factor authentication strengthened for internal systems
  • Cybersecurity audit under way for all vendor systems

Retail Sector Facing Growing Cyber Threats

This incident comes amid a sharp rise in cyber threats targeting large retailers, especially those with e-commerce platforms and extensive customer databases. Security analysts say that the industry must remain proactive, with layered defenses and real-time threat intelligence, to counter increasingly sophisticated attacks.

According to recent reports, nearly 1 in 5 UK retailers faced ransomware or data breaches in the last year alone. M&S's swift response could set a benchmark for crisis management in the sector.

What Customers Should Do

M&S has set up a dedicated support page with updates, FAQs, and guidance. Customers are encouraged to:

  • Change passwords linked to their M&S account
  • Enable two-step verification wherever possible
  • Report suspicious emails or texts appearing to be from M&S

“We understand this may cause concern and inconvenience, and we deeply apologize,” the company said, adding that a full report will be made public once the internal investigation concludes.

Looking Ahead

As cyber threats grow more aggressive, retailers like Marks & Spencer are under pressure to not only respond but to rebuild digital trust. How the company recovers and reinforces its systems in the coming weeks will be closely watched by customers, investors, and the wider retail industry.

Disclaimer: This article is based on publicly available information from various online sources. We do not claim absolute accuracy or completeness. Readers are advised to cross-check facts independently before forming conclusions.

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