UPI Down Across India For Several Users — Third Major Outage In 30 Days
Date: 12-apr-2025
Google Pay, PhonePe, Paytm Users Report Transaction Failures Nationwide
April 12, 2025 — Digital payment users across India faced yet another disruption today as UPI (Unified Payments Interface) services were down for several users. This marks the third major UPI outage in the past 30 days, raising concerns over the reliability of India’s most-used payment system.
What Happened?
Starting from the morning hours, multiple users reported failed transactions on popular platforms like Google Pay, PhonePe, Paytm, and other banking UPI apps. According to reports on Downdetector, complaints crossed over 2,000 within a few hours, with issues ranging from transaction declines to delayed payment confirmations.
NPCI Responds To Outage
The National Payments Corporation of India (NPCI) acknowledged the issue on its official handle on X (formerly Twitter), stating:
"NPCI is currently facing intermittent technical issues, leading to partial UPI transaction declines. We are working to resolve the issue and will keep you updated. We regret the inconvenience caused."
Also Read
Which Banks And Platforms Were Affected?
- HDFC Bank
- State Bank of India (SBI)
- Kotak Mahindra Bank
- Axis Bank
- Google Pay, PhonePe, Paytm
Users experienced issues like transaction failure, app not responding, and delay in fund transfers across various platforms.
Previous Outages In 2025
- March 26, 2025: Major outage affecting Google Pay, PhonePe, with over 3,000 complaints on Downdetector.
- April 2, 2025: Another outage where over 500 users reported problems with UPI payments.
Impact On Users And Businesses
This recurring disruption has caused major inconvenience for retail businesses, online merchants, and daily users who rely heavily on UPI payments for small and large transactions alike.
What To Do If UPI Is Down?
- Stay updated with NPCI’s official communication channels.
- Use alternative payment options like credit/debit cards or cash.
- Report issues directly to your bank’s customer care for faster resolution.
Conclusion
As India moves towards a fully digital payment ecosystem, repeated UPI outages highlight the need for stronger infrastructure and backup systems. Users are advised to stay informed and be prepared with alternate payment methods during such disruptions.
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